Dynamics 365 Commerce: Equipping B2B Digital Sales for Success

HOW B2B DIGITAL SALES EXCELLENCE BE ACHIEVED WITH DYNAMICS 365 COMMERCE?

The corona pandemic has taught business owners a lot of unconventional ways to transform the existing commercial process. Many retailers and business (B2B) owners have learned digital methods and attempted to apply any solutions they might find.

Business owners all over the world have been using their foresight and commercial experience, particularly in the last few years, to foresee a long-term solutions for the short and longer-term.

It’s been only a couple of years since Microsoft Dynamics 365 Commerce (an upgraded version of successful Microsoft Dynamics 365 Retail) emerged. Expanding the business dynamics around the globe, Dynamics 365 offers more than simplistic PoS terminals or call centers and revolutionizes it into a digital sales process like never before.

As we call it Dynamics 365, it allows retailers and consumer-facing businesses to fulfill customer expectations on their own terms. In this blog, get an insight regarding B2B sales strategies and processes.

• The Evolution of B2B Sales; Before and After Covid-19
• Dynamics 365 as B2B digital Sales Solution
• The Possibility of Customer Retention via Dynamics 365 Commerce
• B2B Sales in the Mena Region and the West: Scope and Prospects
• Dynamics 365 Commerce for Conducting Successful B2B sales
• Dynamics 365 Commerce Can Revamp Your Sales Strategy
• Choosing Expert D365 Partner for B2B digital Sales Excellence

The Evolution of B2B Digital Sales; Before and After Covid-19

The B2B digital sale procedure has become increasingly stringent over time. Customers who prefer online purchases, particularly in the aftermath of the covid-19 epidemic, are looking for clever B2B sales tactics, self-service options, and personalized digital engagements.

As more young adults enter buying roles, they expect their B2-B purchase experiences to mirror their B2C e-commerce experiences.

The Evolving Nature of B2B eCommerce

Furthermore, many companies are understanding the advantages of allowing B2B buyers to access purchase alternatives directly from the web, saving time and money by reducing reliance on in-person sales and allowing them to scale to a larger number of business partners.

B2B sales are often more complex than B2C sales, with higher-order values, and longer sales cycles. Tech-savvy buyers are gravitating more toward digital platforms for easy access to relevant information along with quick purchasing options and

• Rigorous research process as millennials rely on the competitive analysis
• Long term Sales and customers retentions
• Cost-Effective solutions
• Relevant information with effective marketing
• B2B and B2C unified ERP System

Dynamics 365 Commerce As B2B Digital Sales Solution

Microsoft Dynamics 365 Commerce is a solution-oriented phenomenon that companies can benefit from because it is customized for each industry and each form of business.

Attracting the right type of Customers by incorporating the unified ERP solution (Dynamics 365 Commerce) allows Businesses to take on this massive and rapidly expanding market.

Key Feature of Dynamics 365 Commerce

Dynamics 365 Commerce enables you to:

• Embrace sales enablement across Platforms by providing liberty for customers i.e. order templates, order history, track insights, etc. to make a better buying decision.
• Get everything streamlined to Build and Run Digital Sale Process
• Dynamics 365 Commerce uses AI-driven technology to make websites more accessible
• Safeguard your business from payment fraud with flexible features
• Control user-generated content like ratings and reviews more effectively

In a nutshell, Microsoft Dynamics 365 commerce is based on the notion of changing B2B digital sale processes by leveraging the above-mentioned tools and technology to boost profitability and service quality. Microsoft Dynamics 365 Commerce assists B2B sales and B2C customers in building long-term relationships and loyalty with their customers.

The Possibility of Customer Retention via Dynamics 365 Commerce

Microsoft dynamics 365 commerce has been efficient to bring up integrated and intelligent ERP solution which is smarter, catering to all the needs of B2B and B2C consumers and B2B sales process for multiple industries.

With commerce Customer support and Microsoft Power Virtual Agents, Dynamics 365 Commerce can ensure a quick resolution to customers’ concerns.

Streamlined B2B & B2C E-Commerce Experience

Now, brands and companies are competing to exceed customers’ expectations in order to earn a pleasant, sustainable relationship. With Microsoft Dynamics 365 Customer Insights and Microsoft Power BI, you can get a comprehensive perspective of your customers while also presenting rich visualizations of your company’s operations and sales reports.

In order to upscale sales, be it B2B or B2C eCommerce, one must treat consumers as humans, not numbers, in order to create a wonderful customer experience.

Dynamics 365 Commerce provides a strong set of capabilities to help your sales and service employees to obtain a deeper connection with customers and capitalize on every sales opportunity, thanks to customized integration with Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Customer Service.

B2B Digital Sales; Opportunity and Expectations

• B2B Digitals Sales in the USA

Forrester Research sponsored by Microsoft indicates that dynamics 365 commerce improves a company’s IT-related decision-making procedures and enhances overall productivity. In the United States, B2B e-commerce transactions increased by 40% from $559 billion in 2013 to $780 billion by the end of 2015.

During the pandemic, it appeared that every part of business, especially B2B communications, was shifted towards a digital framework. For the current year, figures for B2B eCommerce suggest continued development as InsiderIntelligence forecasts that US retail eCommerce sales will grow 16.1%, reaching $1.06 trillion in 2022.

• B2B Digitals Sales in the MENA Region

On the other hand, according to a survey conducted (2021) by B2B marketplace operator Traveling, 47 %of Saudi Arab business executives and 46 % of UAE business executives stated their companies primarily shop online. In addition, 82 %of 500 executives interviewed said they expect companies to embrace B2B eCommerce more in the future.

According to 83 % of respondents, B2B eCommerce will help small businesses in the region find new consumers, and 85% feel it will foster the formation of a more diverse spectrum of small and midsized firms in the region.

The COVID-19 outbreak has hastened the adoption of digital commerce. The above statistics suggest an increase in B2B digital sales, and we can anticipate that people’s attitudes have shifted toward e-commerce around the globe, and it will continue, with Dynamics 365 Commerce delivering unified and smart solutions in a personalized manner. Have a look at the global numbers;

Implement Successful B2B Digital Sales Strategy

Dynamics 365 commerce encompasses B2B features for modern companies, such as customizable partner management and onboarding tools, as well as the ability to reach out to partners directly online.

Account access, as well as user smart spending control and administration permissions, can be managed quickly and easily with Dynamics 365 Commerce. Order templates make it easier to streamline the booking process by allowing for selected and simplified self-service ordering alternatives. Where applicable, business partner accounts can see appropriate discounts, spot promotions, or runout deals.

Dynamics 365 commerce allows self-service to step further with a variety of admin tools that provide access to business partners to rapidly access account information including order history, account statements, invoice paperwork, and more.

How Can Your B2B Sales Strategy Be Improved in 2022?

Your business requires building brand loyalty and customer retention to scale up the profits, performance as well as outreach prospects. With Dynamics 365 Commerce, Teams get a chance to work in a collaborative manner, making salespeople the spokespersons for your brand or business. In this manner, B2B sales strategy works efficiently in the minds of especially prospective customers.

• AI Omnichannel structure for B2B owners
• Optimized Operations to ensure Value for money
• Boosted Supply chain efficacy
• Unified Sales Charts and Marketing Targets
• Strong brand Engagement
• Real-Time Sales Data on D365 Dashboard

Dynamics 365 enables you to have it all on its unified platform, D365 commerce. Providing ongoing customer support, sustainable strategies i.e. following up on customers’ preferences, easy payment and invoicing process, product suggestions, protection from frauds, etc. using proactive AI can help the B2B retain customers, resulting in sales boost.

Achieving B2B Sales Excellence with D365 Commerce Expert

While Microsoft Dynamics 365 facilitates businesses to streamline their Financial Operations including Human Recourse, Commerce and B2B and B2C sales solutions, The question arises how to acquire a suitable, experienced, and impact-oriented Microsoft Business Partner? who can understand, realize, and customize your industry and your company in an impactful manner?

Find the Right Dynamics 365 Partner

Any successful B2B sales strategy aims to gain more clients, especially sustainable sales growth. That’s why it’s critical to prioritize relationships above sales, provide long-term solutions and continuous support that meet the needs of clients, and use the correct technology to support B2B sales efforts.

Your company can boost sales and enhance customer experience with Dynamics Solution and Technology. Dynamics Solution and Technology, as Microsoft Gold Partner, is a deep scale, industry-focused, and technology-driven with a world-class delivery capability; Providing services to multiple industries in multiple countries and including MENA and South Asia regions.

DST, as a seasoned business partner, is also integral in offering the following services to your company:

• Contract pricing and bids pricing lists
• E-procurement, product configuration, and customization
• Guided selling, bulk order input
• Account and budget management

As Dynamics 365 Expert

DST as your digital transformation partner is providing the following best-in-class features as part of the inaugural B2B e-commerce offering:

• Business partner onboarding
• Quantity thresholds (minimum, maximum, multiple)
• On-Account payment method
• Account statement and invoice printing
• Payment of sales invoice
• Dynamics 365 Sales integration

If your business is facing any ERP streamlining challenges, Well, there is nothing to be worried about! Now is the time to get engaged and discuss your industry and company’s issues with us.

As Dynamics Solution and Technology has a demonstrated experience and portfolio of providing tailored ERP solutions using Dynamics 365 Commerce, we’ll evaluate your concerns and present you with the best possible solution.