Microsoft Dynamics 365
Customer Service

Boost consumer loyalty through extraordinary service quality

Dynamics 365

Turn prospects into business relationships

Microsoft Dynamics 365
Customer Service

We strive to help our clients provide impeccable customer experiences and improve the lead generation to seal more deals. Apart from this, we also assist in refining marketing strategy, and improve revenues with Dynamics 365 customer service.

Request a Demo

Use automation and tracking to integrate
customer service with Microsoft Dynamics 365

Provide Hassle-Free One-On-One Support
Across All Platforms

In order to increase customer loyalty, we believe in utilizing the power of quality service. Thus, Dynamics 365 Customer Service module allows your organization to elevate your service capabilities through AI features that deliver at competitive speeds.

Reliable and personified service

Reliable and
personified service

Increase responsiveness by catering to customer queries at the right time regardless of different platforms and devices.

Enhance user
adoption rates

With an easy to use interface and even easier AI tool kit, Microsoft customer service unified to provide a seamless experience. The latter helps employees adapt to the technology so that they can deliver truly refined service to their customers.

Integrate technology

Through the use of customer information and analytics, improve the customer-sales representative experiences.

Modernize and make it the new norm

Modernize and make
it the new norm

Considering all businesses have unique requirements – through Dynamics 365 customer service module – we have enabled customized features that cater to specific needs through the power of innovative technologies.

Frequently Asked Questions

What is Dynamics 365 Customer Service?

Dynamics 365 Customer Service is an automation tool, aimed at helping deliver personalized service channels and providing a 360-degree view of all the activities, analytics, and reporting on the dashboard.

What are the key features of Dynamics 365 Customer Service?

There are numerous features in Dynamics 365 Customer Service, but the most prominent ones include case management, customer interaction management, knowledge management, analytics, self-service, reporting, and much more.

In what ways is Dynamics 365 Customer Service better than other service solutions available in the market?

Dynamics 365 Customer Service equips businesses with all the features that they can expect from a service management solution. For instance, it provides seamless integration to use Microsoft 365 suite with Dynamics 365 Customer Service for easy collaborations and enhancing the productivity of businesses and end users alike.

What industries are best suited to use Dynamics 365 Customer Service?

Microsoft Dynamics 365 Customer Service is very flexible to integrate and operate with many other service solutions, making it easier to seamlessly collaborate with many industries. Moreover, it is open for customization to fit an array of specific business needs and help make an informed decision.

Is Dynamics 365 Customer Service the same as Dynamics CRM?

Dynamics 365 Customer Service is a part Dynamics 365 Customer Engagement group of applications. Although it was introduced back in 2016, but with the wide use of features and added components, it was able to replace Dynamics CRM in the market and secure strong footholds in meeting customer preferences.

How does Gamification boost business?

The Gamification functionality within Dynamics 365 for Customer Service enables companies to achieve the work-leisure duo, to help increase team performance, aiding in employee experience to augment the business efficiencies.

What are the deployment options for Dynamics 365 Customer Service?

Dynamics 365 Customer Service follows a cloud-first approach, that allows it to remain flexible in deploying the functionalities and components on the cloud as well as on-premises.

Are there any mobile apps for Dynamics 365 Customer Service?

Yes. There is a mobile app that, with the help of an internet connection, helps you stay connected and up to date on the go.

Enhance team performance with effective productivity tools

Dynamics 365 Customer Service insights combined with emotional intelligence features allow for greater customer engagement as it analyses operations and supervisor experiences to accelerate agent performance.

Microsoft customer service reduces the probability of human error and thus, possible escalations. The bots assisting agents derive solutions from relevant customer databases to recommend necessary courses of action.

Verily, usage of this tool leads to time optimization whereby inter-company collaborations facilitate expert advice for agents. And the latter can use Microsoft teams to process cases faster irrespective of their location or job functionality.

Get our monthly newsletter for the latest business insights.