Amplifying AZAQ’s Digital Transformation with Dynamics Solution and Technology

The quality tools for increasing corporate efficiency are generally considered to be customer relationship management (CRM) and enterprise resource planning (ERP) software. Enterprise-level companies will always need reliable infrastructures for CRM or ERP solutions. Organizations’ business management software has to be updated, in order to better match the demands of today’s marketplace.

These solutions streamline information access, unify many departments, and maintain all corporate data, all while saving time and money. However, if the business management system is burdened by limitations, it is unlikely that any solution can manage company operations effectively.

This blog demonstrates how Dynamics Solution and Technology played its roll in AZAQ’s digital journey, a diversified business group with interests in a number of industries in KSA, and has benefited from our consulting expertise and capacity to implement the entire Microsoft Suite, advancing AZAQ’s core business goals.

Dynamics Solution and Technology as Microsoft Gold Partner has emerged reinvigorated by a vibrant collaboration and profound confidence in the agile functional capabilities of the AZAQ group. Supported by Microsoft’s comprehensive efficacies regarding ERP and CRM, AZAQ is making rounds of digital success across its different operating realms. These include Human Resources, Finance, Supply Chain, Manufacturing, Customer Relationship Management, Field Services, Case Management, Project Management, Accounting, and Property Management.

The cohesion between Dynamics Solution and Technology and Microsoft is driving this project forward toward unmatched success. We thank the AZAQ group for relying on our promising implementation abilities to perform on their FinOps and CRM projects.

The significance of Dynamics 365

The right sort of business strategies within the bounds of organizations, the market, and the respective country they are operating in, would be most critical in order to achieve a precise growth plan. Most importantly, if you use an efficient ERP or CRM system, the sensitivities that a suitable solution as Microsoft Dynamics 365, can address and have a greater impact on will help you achieve the satisfaction of all the stakeholders.

About AZAQ

AZAQ, a company that takes pride in its Saudi roots and creates strategic business affinities, is reaching new heights using the Dynamics 365 suite, a secure, cost-effective, and future-proof solution.

Established in 1958, Ali Zaid Al Quraishi and Brothers Company (AZAQ) is a 100% family-owned group in the Kingdom of Saudi Arabia. Today, the group is a large, diversified organization with a presence in various sectors and a strong footprint across the nation. AZAQ has helped many multinationals enter the market including Fiat, Chrysler, United Biscuits, Red Bull, and Microsoft. AZAQ takes pride in its Saudi origin and continues to build strategic business partnerships to contribute towards the Saudi Vision 2030. Their cumulative experience spanning decades has enabled the group to have first-hand knowledge and experience across a range of sectors.

CHALLENGE

To unify multiple ERP systems, enhance employee experience and improve visibility across business operations.

AZAQ and its subsidiary businesses lacked a unified business information system. Multiple ERP systems were used within AZAQ business units which caused a lack of overall visibility and inefficiency. The systems landscape is comprised of diverse applications and platforms resulting in adverse costs and operational inefficiencies. Multiple teams were required to manage disparate tools and technologies. Achieving cyber-security, business and regulatory compliance was a cumbersome exercise due to the diversity of application-related processes and varied technology standards. The non-integrated systems resulted in limited collaboration and coordination which greatly impacted employee experience with access to data and service delivery internally and with external stakeholders. Ultimately, decision-making was severely impacted as a result of reporting being drawn from several enterprise views.

With AZAQ’s continuous growth and its strong presence in the region, they faced the risk of a lack of agility to cope with the perpetual changes in the business environment and rapid growth of data volumes. AZAQ required seamlessly integrated and scalable technology solutions to efficiently manage, monitor, and control operations whilst leveraging business intelligence as a key driver for decision-making.

SOLUTION

Our goal is to ensure information is at the fingertips of all our employees. To enable us to do this, the proliferation of technology built on solid intelligence platforms is essential as we enter the digital age

Fawad Shah: Director – Group IT

Ali Zaid Al Quraishi and Brothers Company (AZAQ)

Backed by solid teamwork and collaboration, Dynamics 365 is being introduced to AZAQ in a step-by-step process across Human Resources, Finance, Supply Chain, Manufacturing, Customer Relationship Management, Field Services, Case Management, Project Management, Accounting, and Property Management.

The Dynamics 365 suite of enterprise solutions identified by AZAQ includes Marketing, CRM, ERP, Customer Support, and Human Capital Management hosted on a single Azure platform. The cloud-based systems landscape is characterized by a diversity of best-of-breed business and technology applications offering simplified native integrations enabling real-time collaboration across all functional and business units.

Power BI will initially be utilized to provide Executives and Management with enhanced visibility and focus on key metrics impacting performance and control. Subsequent phases will focus on establishing enterprise analytics to facilitate modeling and support strategy development. This single-pane enterprise view will enhance business reporting through improved visibility, efficiency, collaboration, governance, and compliance.

IMPACT

By adopting a scalable, secure, economical, and future-proof system, AZAQ aims to scale new heights.

In 2022, 19 entities successfully went live with the ERP modules as planned. AZAQ hopes to reach new heights by embracing a scalable, secure, cost-efficient & future-proof system that provides quality, empowers, and leads the group’s digital transformation.

During 2022, AZAQ Group will go live with Dynamics 365 Human Resources. Dynamics 365 D365 supercharges the Human Capital Management function enabling end-to-end talent management extending across the entire hire-to-retire cycle. AZAQ policies and guidelines are configured in D365 to manage and support hiring, onboarding, time management, attendance, training, performance management, promotion, compensation, rewards, payroll, transfer, relocation, and termination. The integrated Employee self-service capabilities deliver outstanding employee-facing digital capabilities providing real-time employee support. All employee and business-related operations from leave and loans management to employee assets, travel, and expense management are automated.

Benefits Impact

1. Focused IT Costs – Instead of spending resources on multiple systems that all need dedicated staff, infrastructure, support teams, and licensing AZAQ has begun streamlining IT operations by building a core team of experts focused on enhancing delivery and optimization instead of infrastructure maintenance and support.

By virtue of a Microsoft Enterprise Agreement, AZAQ immediately realized license cost savings by entering into an Enterprise Agreement with Microsoft.

2. Comprehensive Enterprise Compliance – With the integrated and cloud-based single platform Dynamics 365 applications, AZAQ has begun adopting and enforcing best-in-class process management and risk mitigation controls. Workflow-enabled process controls and cybersecurity standards are being adopted across the entire group. In turn, these developments have promoted greater systems effectiveness and operational efficiency.
3. Improved Visibility, Collaboration and Efficiency – AZAQ has been able to streamline financial operations with standardized processes across different subsidiaries, and automated inter-company transaction processing.

With the pending Dynamics 365 Human Resources modules also going live, employees will benefit from the ability to access HR services 24/7 and transparency is being enhanced. Employees will be able to determine the status of their requests and claims, eliminating frustration and costs associated with follow-up emails and calls, and enhancing employee productivity and efficiency.

Verging into an Impactful Success!

Dynamics Solution and Technology has made a reputation for itself across the world, particularly in the Gulf and Mena areas, by providing business solutions under the umbrella of Microsoft Dynamics 365.

You can scale globally with us by opting for industry-specific solutions like managing financial operations, our exceptional track record of successful deployments using the Microsoft Dynamics 365 suite is worth noticing.

Our seasoned specialists delve deeply into the core of your business’s processes and principles while working to develop a strategy that is customized to your requirements.

Dynamics Solution and Technology believes in long-term relationships and is here to assist you in planning and implementing your Enterprise Resource Planning (ERP) Software. Last but not least, We always strive to meet Microsoft’s expectations to make the best of our services. We thank Microsoft for acknowledging our partnership on AZAQ group’s holistic digital transformation. With this realization, We pledge our best for clients to come.

Microsoft Featured Dynamics Solution and Technology

Plan your Digital Transformation Now!

Today, streamlining business operations and financials are required in multiple industries with intelligent technological resolve.

With Microsoft Dynamics 365 Solution, we have a proven track record of success across multiple regions. Our specialty is working with Microsoft Dynamics 365 Finance and Operations, Business Central, AX & NAV, and CRM to create an enchanting impact.

We use Microsoft Power Business Intelligence to bring business insights to your fingertips. We analyze data according to your business and industry, construct solutions, automate processes, and create virtual agents using Microsoft Power Platform (Power Apps, Power BI, Power Automate, and Power Virtual Agents).

DST Experts keep your business vision in mind and listen to your market diligently. Dynamics Solution and Technology, a Microsoft Gold Partner with a long history of Microsoft Dynamics 365 Business Central, ERP, and CRM implementations in the MENA and Gulf areas, offers a one-stop solution for your digital transformation needs.