Dynamics 365 Business Central: Helping You Navigate Volatile Markets

In the wake of the pandemic and its resultant recession, the world has been in a state of crisis. From organizations to individuals, everyone has been facing the brunt of it. The solution? Immediate digital transformation. Only then can businesses withstand the volatile market and evolved customer demands. The essence of digital transformation is empowering businesses to adapt technologically adept strategies that employ cutting-edge and innovative technical tools. These technical tools and functionalities drive business productivity and resilience to withstand challenges.

Digital Transformation in SMBs

Businesses that are of a small or a medium scale, previously had seldom interactions with enterprise-level tech tools with the capability to truly unlock their potential. Technologies like Artificial Intelligence, Cloud or Internet of Things were just tech-savvy concepts, in their perception, that required huge investments and were employed by large-scale organizations by their established tech teams.

However, interestingly, post-pandemic businesses, despite their scale, have rapidly begun to digitize their operations to develop the ability to withstand challenges and make their operations cost and time effective. ERP and CRM implementations are at the forefront of this digital transformation, that have been:

• Yielding stellar ROI
• Bridging the digital divide
• Building market resilience

Digital Transformation for SMBs by Microsoft

Microsoft has efficiently sped up the digital transformation for SMBs by combining ERP and CRM solutions through Dynamics 365 Business Central. As an all-in-one solution, Business Central leverages the power of business intelligence, AI, and the Cloud to enable businesses growing out of their entry-level statuses to optimize their operations.

It streamlines and combines all the sales, finance, marketing, supply chain and other core business operations. Businesses can enjoy the capabilities of Cloud by employing Business Central as their all-in-one business management solution.

Pointed below are some big names in the global industry that employ Microsoft’s business management solutions, which lends credibility to Microsoft Dynamics 365 Business Central:

• The Ministry of Education, Saudia Arabia
• Michelin Group, France
• Mowasalat, Qatar
• XPO Logistics, Inc., USA

Read on to get to the eight ways in which you can benefit from Business Central.

Combines ERP and CRM Functionalities

Previously known as Dynamics Nav, Business Central is often perceived as an ERP solution in the industry. But Business Central exceeded expectations and incorporated CRM capabilities like sales and field services, to enable businesses to streamline processes from customer interaction to cross-selling. It manages other CRM aspects like:

Marketing Campaigns for customer identification, attraction, and retention.

Relationship Management for precise and timely view of client information, to foster client relationships.

Opportunity Management for creating opportunities on leads and enabling your sales department to keep track of them through the entire sales cycle.

For more CRM functionalities, Business Central can easily be integrated with other Dynamics 365 applications like Dynamics 365 Sales.

Twice a Year Upgrades by Microsoft

By providing automatic updates through Microsoft’s bi-annual release waves, business users do not have to worry about upgradation charges or related hassles. The release waves happen in April and October of every year, and all you need to do is give the green signal for these updates to be accommodated in your tenant. This gives business owners the ability to prepare their teams for the incoming updates and to avoid any surprises. Lastly, Microsoft automatically manages the minor patches that occur, so that businesses do not have to deal with delayed productivity and IT costs.

Efficient Unification of Business Data

Since Business Central productively combines all business processes, it also means that all your company data gets stored under the umbrella of Business Central. Business data gets updated in real-time as well and is accessible by all employees for data collaboration and automation tasks. Business Central as a Single Source of Truth (SSOT) also ensures data accuracy since it is easier for teams to manage and refine data from a single source. It also gives businesses a unified view of their business performance.

Stellar Supply Chain and Warehousing Management Capabilities

Business Central provides excellent Supply Chain Management (SCM) capabilities that enable businesses to manage movement and storage of goods from points of origin to points of consumption. Businesses can build a competitive infrastructure by managing their supplies, predicting delays, and forecasting price hikes and strikes through Business Central’s SCM capabilities.

Furthermore, by predicting stock replenishment and oversupplies, businesses can efficiently manage their warehousing capabilities as well.

Enhanced Accessibility

By providing an easy-to-use interface, Microsoft has ensured that Business Central is accessible to every employee. The intuitive interface ensures a shallow learning curve and saves cost on expensive trainings. Moreover, the mobile application feature and integration with the cloud in Business Central ensures access to business data and real-time updates on-the-go. It also empowers employees with the flexibility to get work done from wherever they want.

AI-Powered Copilot as Your Business Assistant

In its first release wave in 2023, Microsoft announced its collaboration with the power of generative AI in the form of Copilot, available across all its applications, even Dynamics 365 Business Central. It helps automate simple tasks like data entry into the ERP and CRM. Users can generate compelling emails for clients and product descriptions, with the help of Copilot. It also enables businesses to manage and access their inventory in real-time.

Easy Integration with Other Microsoft Applications

Business Central can conveniently integrate with other Microsoft products like:

• Microsoft 365: Teams, Outlook, SharePoint, PowerPoint, and more
• Dynamics 365 applications: Sales, Customer Services, Customer Insights, Human Resource, and more
• Power Platform: Power BI, Power Apps, Power Virtual Agents, Power Automate, and more.

The easy integration allows users to leverage the powerful capabilities of other Microsoft applications. Users can employ Power Automate to automate business processes, and Copilot assists with the right prompts. Power BI in Business Central allows intelligent insights on your business data. Similarly, users can employ the specific functionalities of every application and integrate their data with them to enjoy endless benefits.

Exceed Business Expectations with Dynamics Solution and Technology

To make your business stand out amongst its competitors, you need a suite of sophisticated business management solutions that provides certain benefits like:

• Streamlined Processes
• Automated Tasks
• Unified Data
• Data Security
• Stellar Customer Service
• Increased ROI
• Deceased Cost of Ownership

Amongst the scores of ERP software solutions, Dynamics 365 Business Central takes the crown as a centralized solution for all business needs. It efficiently brings Artificial Intelligence, Business Intelligence and Cloud Computing functionalities to your business processes to unlock the undiscovered potential of your business.

However, an essential aspect of adapting digital methodologies for business management is choosing a trustworthy resource which can attune to your brand vision while seamlessly implementing the solution, hassle-free.

Dynamics Solution and Technology emerges as a credible ally in implementing digital transformation solutions with stellar post-deployment support services. Our seasoned team of software experts and functional consultants ensure customized, out-of-the-box solutions for businesses, while keeping in mind the business vision, from the get-go. Our extended range of digitally transformed clients from the GULF and Mena regions are a testament to our unwavering excellence.

Contact us and embark on your journey to a digital transformation today!