Gartner Magic Quadrant recognized Microsoft as a Leader of Cloud ERP for Product-Centric Enterprises of 2023

Gartner has just positioned Microsoft as the leader of their 2023 Magic Quadrant for Cloud ERP for Product-Centric Organizations. It’s the third consecutive year Microsoft has won this position, and being a Gold Partner of Microsoft, Dynamics Solution and Technology is so proud to share it with you.

Providing Market Leading Solutions

We know how it feels when you invest a stack of money in any business solution, and it ends up being your worst investment ever, losing time, energy, and cost. But, if your dice rolled well, you could become the next Fortune 500 being published on the Aljazeera Magazine cover page. And if you are thinking how, then stop visioning and start acting.

Business success is not a one-day game; it takes time, strategy, the right partner, and most importantly the latest tools. That’s why we at Dynamics Solutions and Technology always trust Dynamics 365 solution. We have already created success stories of hundreds of our visionary customers using Microsoft Dynamics 365.

An Overview of Dynamics 365

Everything from front and back-office operations to customer service is covered in Dynamics 365, making it a comprehensive business suite. Because of its modular design, these apps may be tailored to match your specific requirements.

Since Microsoft products are designed to be compatible with one another, you may expect to find items like Teams, Outlook, Word templates, Excel, and so on preinstalled and ready to use. You may choose one of them and use it in conjunction with your other programs, or you can utilize many or all of them depending on your needs.

Dynamics 365: A Combination of Two Major Applications

There are two broad kinds of business applications, and Dynamics 365 supports each of them. First is CRM, while other is ERP. Front-facing interactions with customers, such as customer service, sales, and marketing, are the focus of customer relationship management system.

ERP focuses on the administrative aspects of running a business, such as finance, inventory, and supply chain management. Let’s take a look at Dynamics 365 applications and how they relate to each of them.

Applications in Dynamics 365

Let’s discuss most of the applications that you can use to transform your complete business:

First, there’s Dynamics 365 Sales, the customer relationship management component used to oversee the whole sales cycle, from attracting new leads to managing the opportunities that result in closed deals.

Next, we have case-management-style Customer Service, which incorporates ticket and service request management at every stage of the process. This can also manage omnichannel customer care, which means it can accommodate any channel via which a customer chooses to interact with your business.

Field Service skills can be used in any situation where you need to send a professional resource into the field to offer service. In addition, it is a fantastic time-management feature. Agents can be scheduled in a variety of ways depending on factors such as expertise, location, availability, and workload.

You do not need to export or import data because of D365 Marketing. It is built right into the same platform as the rest. Using this information, your sales and support apps may do segmentation or trigger actions in real-time.

This includes all possible channels, such as email, SMS, push alerts, and others along with managing your subscriber preferences and permissions. On top of that, you may also create landing pages for advertising and event registration forms. Basically, the idea is to orchestrate the entire consumer experience. This isn’t isolated marketing automation; instead, it integrates seamlessly with the rest of your business processes.

Customer Voice is a fantastic small feature for customer satisfaction surveys; it can perform sentiment analysis, NPS rating, scoring out of five, and more. It may be activated by any event in the sales and marketing software. For this reason, when a customer support case is closed in the service app, a satisfaction survey should be sent out and, if received, linked back to the original customer record.

Finance, supply chain, Commerce, e-commerce, human resources, and project operations are just a few of the areas that may be managed using the many apps available in the Dynamics 365 Finance and Operations ERP.

Supply Chain management features include inventory management, production and distribution planning, demand forecasting, and more.

The other application we’ve got is a Human Resources system for managing your employees and your staff, as well as managing project operations for project management.

For small businesses looking for an ERP solution, Dynamics 365 has a standalone software called Business Central. This gives you the opportunity to sell and service products and provide financial services to small and medium-sized businesses. If you own a company of that scale, you should seriously consider this program because it solves all your problems at once.

There’s more to the story of Mixed Reality and AI software. It’s built on top of Microsoft’s Power Platform, which provides low-code scalability for things like automation, bespoke apps, chatbots, reporting, and portals, and GitHub, which caters to professional developers.

Since everything is hosted on Microsoft Azure, your active directory credentials will always grant you access to the same set of services whenever you sign into any Microsoft product. This includes access to your identity management and security settings.

What’s Cherry on Top? Copilot Integration with Dynamics 365 Apps

Copilot, a new application from Microsoft, is helping businesses increase the efficiency of their procurement professionals and collections agents. Procurement experts can easily manage widespread modifications to purchase orders and weigh the consequences of such modifications for manufacturing and distribution.

To better serve their customers and partners, Copilot facilitates rapid collaboration with internal and external stakeholders by bringing pertinent information into Outlook and Microsoft Teams through the use of Natural Language.

With easy access to client credit and payment information, collections managers may prioritize and tailor their communications with customers, boost rates, and maintain them in good standing through proactive measures. Also, Copilot allows project managers to save a lot of time and money by allowing them to quickly build fresh project plans for new engagements in minutes, automate status reporting, detect risks, and recommend mitigation solutions on the fly.

By leveraging the potential of intelligent, composable technologies, Microsoft is dedicated to changing the future of ERP solutions. With the help of generative AI technology, Microsoft Dynamics 365 ERP suite can help businesses get ahead of the competition in today’s dynamic marketplace by decreasing the amount of time it takes to gain insights, automating operations intelligently, and boosting productivity.

Boost Your Customer Success Rate with Dynamics Solution and Technology

As you have seen there are several advantages to using Dynamics 365 to operate a company. It gives you the tools you need to compete by providing features like real-time analysis and smart decision-making, as well as seamless integration and increased productivity.

Dynamics Solution and Technology take advantage of Dynamics 365 AI-driven technology to facilitate businesses like yours with the optimal solution possible. We integrate important business functions with this cloud-based solution to mitigate the risk factor. It’s your time now to fully utilize the power of this market leader by migrating your existing system to Dynamics 365. Reach us here to get the fastest and most efficient solution!