Tailoring Employee Self-Service Solutions to Address Administrative Challenges for Shift Workers

Boardrooms are responsible for making decisions, setting goals, and designing the work system that completes their vision. However, it is employees that work spontaneously to make it possible. Empowering, engaging, and satisfying them can bring fruitful results for you. In one of their research, McKinsey & Company reported that “employee disengagement and attrition could cost a median-size S&P 500 company between $228 million and $355 million a year in lost productivity”. According to the Harvard Business Review Analytic Service, “Businesses can substantially improve business performance by giving frontline workers modern self-service analytics tools to enable fast, intelligent action”. This focuses on the need for empowering employees and equipping them with tools and roles that will improve their productivity and satisfaction.

However, for shift workers, where the schedules keep changing and the workflow is very different from the conventional style. There are a lot of problems that arise due to gaps in communication, lack of collaboration, distorted workflow, and many more. This leads to continuous stress and work disruption which can be avoided by enabling self-service for them.

Dynamics Solution and Technology brings a state-of-the-art, all-in-one ESS D365, an innovative employee self service application that can help you eliminate all problems that you are facing in managing your shift workers and provide them the autonomy that will empower them.

This blog delves into the challenges of shift workers and then explains how ESS D365 can solve those problems for them. Let us dive in.

Combatting Challenges in Routine Operations for Shift Workers with Employee Self Service

ESS D365 for DS Payroll 365 integrates with Dynamics 365 Finance and Operations and Business Central to provide you with an end-to-end managed solution that streamlines your administrative operations and bridges the communication gap to foster a seamless work environment.

Let us look at the challenges shift workers come across, and ESS brings a magic wand to vanish them all.

Schedule and Shift Management

Challenge: The schedule for the shift workers is quite complex due to the rotations and shifting duty roasters. Uncertainty about shifts and sudden changes can cause absenteeism or unavailability of much-needed skilled persons, causing a lot of confusion, invisibility, and the risk of shifts overlapping due to inadequate coordination and much more.

Solution: Employee Self-Service allows you to handle, manage, and maintain their work schedule. They can view their schedule in real-time and notice any change so that you can avoid any conflict and even change shifts if it does not align with routine or if there is any emergency you can request rescheduling from your line manager. This reduces the cases of missing the shift while employees have more autonomy over their work routine.

Communication and Collaboration

Challenge: one of the drawbacks of the conventional and manual style of team management and not integrating any technologies into the communication process creates a gap that leads to a lot of issues including delays in communication which can also result in important announcements and messages being missed by the workers. There will be a lack of collaboration among teams and connectivity among teams which leads to employee dissatisfaction. The information flow becomes inconsistent, and the employees are not able to provide their feedback or ask their queries because they never know if they will be considered.

Solution: ESS D365 provides you with instant notifications and updates in the channel that are provided so there is no chance they are missed. Moreover, it fosters a two-way communication pathway that will streamline the exchange of messages and information. A designated HR helpdesk is the key feature that gives employees the impression that they are listened to. They can submit any query or give feedback about anything within an organization providing a way for improvement.

Employee Information and Resource Accessibility

Challenge: While the schedule keeps shifting for the employees in the given case, access to administrative department and services also becomes a constraint for them. If they are not aligned with the usual business hours, the chances are high that the HR department might not be available. They are not then able to get information about their benefits or salary or request a change in credentials or personal information in their record. Inconsistency in their timings and work can stop them from getting professional training, which ultimately stops their development too.

Solution: Our solution gives you access to services and personal information. You can view all your personal, professional, and sensitive information like taxes, salary, and benefits with a portal that is secure and safe. Moreover, the relevant training and modules are made available to you through an online portal so that you can access them 24/7 and groom yourself professionally while working on your projects too. Plus, the helpdesk available via self-service ensures that you do not feel that access to the administrative department may be reduced due to non-conventional hours.

Witness Augmented Productivity Among Shift Workers with Dynamics Solution and Technology

Managing employees working around the clock while giving them the privileges and perks worker enjoys during conventional working hours is not difficult now. Our employee service application provides a ticket to your employees making them feel empowered no matter what time they work. It equips updated tools to streamline shift worker management while improving efficiency and giving holistic visibility into insights.

Dynamics Solution and Technology has been digitally transforming businesses globally and making operations easier and streamlined with intelligent solutions and innovation. Implement ESS D365 with Dynamics Solution and Technology to improve employee self-service for your shift workers. Book a demo with our experts to see how it works and tailor it according to your needs now.